The CRM landscape is changing fast. For years, Salesforce dominated. But in today’s market, HubSpot is closing the gap at an unprecedented pace - rolling out enterprise-grade features, innovating faster, and challenging the old guard.

In this episode of Behind the Mirror, Keith Posehn and Liem Vuong sit down with Eric Potter, COO of OpMethods, to unpack what’s really happening in the CRM space. From the slowdown of Salesforce’s innovation, to HubSpot’s aggressive push forward, to the rise of new AI-native players like Notion and Airtable, this conversation breaks down where the opportunities lie - and the pitfalls leaders need to avoid.

If you’re a CRO, RevOps leader, or founder making decisions about your company’s sales and marketing stack, this episode is your roadmap to the evolving CRM market and how to choose the right tools for what’s coming next.