The Customer Success Playbook
Description
Philipp Wolf is the Founder and CEO of Custify.
When founding Custify, Philipp made it his mission to help SaaS businesses retain clients and scale their operations by providing a tool that lets agents focus their time on clients instead of CRM data.
On this episode of The Unlocking Growth Show, we spoke to Philipp about his Customer Success Playbook;
The 3 ways to use Customer Success as a growth channel, not a cost center!
In this episode, you'll learn;
- How to lower customer churn
- How to boost revenue by giving customers more value
- How to create customers as advocates
Ultimately your customer success team isn't there to cost you money; they're your fastest route to growth!
Take a listen and please rate us on iTunes!
We'd love to hear your thoughts!
Gary & the team at Whale
For more great resources on all things scaling up and team training go to usewhale.io/blog/
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