The Future of Client Communications: Chatbots, Texting, and AI
Description
The Future of Client Communications: Chatbots, Texting, and AI
Modern clients expect instant, convenient communication options from law firms, comparing your responsiveness to consumer brands like Amazon and Uber Eats rather than other legal services.
• Over 70% of consumers prefer messaging over phone calls or emails when communicating with businesses
• Chatbots serve as 24/7 digital receptionists that capture leads, answer FAQs, and handle intake screening
• Text messaging achieves 95-98% open rates compared to email's 20-40%, making it essential for updates and reminders
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