In this episode:

What does it take to start a specialty veterinary practice from scratch without burning out? Veterinary ophthalmologist Dr. Ben Bergstrom shares how he opened I-Vets in Nashville in October 2023 — from a real-estate snag to the systems he perfected early and the mission-aligned team he built. We also talk cataract surgery that restores sight, treating elephants up close, meeting clients in crisis, and how AI tools like ChatGPT are already helping practices work faster, document smarter, and protect team work-life balance.

Guest:

Dr. Ben Bergstrom is a board-certified veterinary ophthalmologist and founder of I-Vets, a specialty eye practice in Nashville, Tennessee, opened in October 2023. He earned his undergraduate and veterinary degrees from the University of Illinois, completed a rotating internship at the University of Georgia, and trained in a three-year ophthalmology residency at Purdue University. Dr. Bergstrom is passionate about restoring and protecting vision across species, supporting referring veterinarians, and using technology — including AI — to elevate patient care while building a practice culture that prioritizes sustainable, healthy teams.

Key Points & Highlights:

• The 3 toughest startup challenges.
• Why communication before and after the exam room is the real growth lever in veterinary care.
• Where AI is already making a difference in practices (notes, after-hours support, front-desk load).
• Small culture shifts that protect teams from burnout in a high-pressure, high-volume world.

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