In this episode of The Business Gay Podcast, host Calan Breckon speaks with business growth strategist, Marc Smith.

Marc has over 40 years of diverse experience in driving growth and innovation across multiple industries.

Most recently as a fractional COO of a multi-location cafe, Marc successfully overhauled operations, introduced modern HR policies, implemented strategic marketing initiatives, and boosted gross revenue by over 30%. His expertise in refining operations and improving cost efficiencies made a significant impact on the company's bottom line.

Watch on YouTube

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Links mentioned in this episode:

• Marc Smith on LinkedIn





• Marc on Instagram

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Key Takeaways for quick navigation:

• [02:00 ] Emphasizing efficiency can lead to significant time savings in business processes.





• [09:00 ] Prioritizing project-oriented work enhances employee satisfaction and productivity.





• [14:20 ] Automating processes, like payroll, reduces workload and ensures compliance.





• [21:57 ] Seeking outside perspectives can help business owners facing high turnover and low foot traffic identify solutions.





• [23:31 ] Utilizing underused resources can boost revenue without additional costs; efficiency is essential.





• [28:22 ] Prioritize user experience when launching a website; customer feedback is crucial before going live.





• [32:28 ] Engage peers for constructive criticism and fresh insights when starting a business.





• [39:11 ] Embrace quick failures as learning opportunities; adaptability is vital for success.