We interviewed Joséphine Chamoulaud, CEO of Smile Insurance, to learn more about bringing a fresh perspective to the insurance sector.

This episode is part of a series of 12 interviews. Brought to you by the INGAGE Institute and thebroker.

Sit down - or walk or even run - and listen to this very interesting and pleasant discussion.

Great thanks to Josephine for sharing her wealth of experience with us, to

our colleague Laura Servadio for coordinating the development of this interview, to Patrice Séjalon for creating a powerful "Remote Interview Studio" based on A.I. and to Philippe Séjalon for hosting this interview!

#interview #insurance #CEO #ingageinstitute

Chapters:

00:00 Introduction

00:40 Welcome to the Show

00:52 Journey to CEO

01:15 Marketing's Role in Success

01:31 Age and Experience

01:44 From Marketing to Insurance

02:40 Innovating Insurance

04:27 Choosing Company Colors

05:44 Digital and Customer Focus

07:26 Understanding Customer Needs

09:59 Digital Transformation Efforts

15:09 Expanding Internationally

15:18 Adapting to New Markets

19:37 Training

21:50 Artificial Intelligence (AI)

23:49 Learning from Failures

25:56 Sustainability in Focus

27:29 Future Aspirations

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