The Problem with Feedback Surveys with Senior UX Designer, Flavio Lamenza #24
Description
The opportunity to spend time with your customers is the most valuable thing a business can do. Put that time to good use - it can make or break experiences.
Sky’s Flavio Lamenza has observed the best and worst in user experiences, from sites implementing simple feedback tools to halting an eCommerce funnel the moment you set foot on a site.
We hear from Flavio, Senior UX Designer, who joins us to offer his fabulous insights into the hurdles you can remove from your user experience, how you can spend more quality time with customers, and why it’s vital to take a holistic look at UX rather than rely purely on data alone.
This episode of Tied Together covers:
- Whether the widespread use of ‘feedback drawers’ is actually effective
- The importance of carefully considering when you ask for feedback
- Examples of feedback collection practices to avoid
- Why interoperability between steps in UX is key to solving issues
- Tips for anyone breaking into UX
Links and references: https://bit.ly/3GJGxwO
Learn more with our 'The Problem with Feedback Survey's' Whitepaper: https://bit.ly/3slAzMH
United States
