The Science Behind Referrals: How to Drive Client Loyalty feat. Stacey Brown Randall
Update: 2025-10-23
Description
🚀 Discover the science behind referrals with author and referral expert Stacey Brown Randall. In this conversation with Danny Decker, Stacey breaks down why great work alone doesn’t guarantee referrals — and how the emotions your clients feel ultimately decide whether they talk about you, trust you, and send new business your way. Learn how to design a client experience that builds loyalty, trust, and effortless referrals without ever needing to ask.
📌 Key Takeaways:
- Why referrals happen for emotional reasons — not transactional ones.
- How to turn every client touchpoint into a referable experience.
- The secret to staying remembered long after the case is closed.
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