U.S. commercial insurance shops are stuck in a tech time warp: creaky legacy management systems, siloed carrier portals, and duplication-heavy workflows burn staff hours and jack up E&O and cyber risk. Because AMS and CRM rarely play nice together, producers limp along on spreadsheets, automation is basically MIA, and any whiff of innovation stalls under a mix of “if-it-ain’t-broke” mind-sets and option overload. Toss in ransomware villains circling those unpatched servers and you’ve got an industry aching for a digital exorcism.

The fix is equal parts tech and culture: modern, cloud-first platforms that integrate quoting, policy, CRM, and client self-service; open APIs that nuke double entry; built-in automation for certificates, renewals, and comms; plus rock-solid security and user-friendly change management. That shopping list lines up almost item-for-item with what Strawberry Antler delivers with Debra—making it a straight-up antidote to the flip-phone-in-a-5G-world problem agents face today.