What Are AI Agents—and How Insurance Agents Can Use Them
Description
Yes, AI agents are becoming increasingly popular across various industries. They're moving beyond simple chatbots to perform complex, multi-step tasks that improve efficiency and customer service. In insurance and other sectors, businesses are using them to automate processes like quoting, customer follow-ups, and data handling.
Major tech companies like ServiceNow and Salesforce are developing advanced AI agents, and reports from LangChain and Liberty Mutual show growing interest in their use. However, challenges remain, especially around accuracy and oversight, since AI agents can make compounding errors in complex workflows.
Overall, the momentum is clear, AI agents are gaining traction and are set to play a central role in the future of work.
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