Agentic AI is a type of artificial intelligence that can make decisions and take actions on its own—for example, an insurance assistant that notices a policy is about to expire, emails the customer to renew, and updates the CRM without being told.

Agentic AI represents a significant evolution in artificial intelligence technology, functioning more like an autonomous employee than a simple tool. Unlike basic AI that responds to commands, agentic AI can make decisions, take initiative, and learn from experience while interfacing with various business systems. It accomplishes this through key capabilities including memory of past actions, forward planning, integration with existing software systems, and continuous learning.

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