WIL Talk #202: Is AI Helping or Hurting Your Customer Relationships?
Description
Are you scaling customer success with AI or losing trust in the process?
In this must-listen episode of Women in Leadership Talk, host Vicki Bradley sits down with Kellie Capote, customer success expert and author, to unpack how digital transformation and AI are reshaping customer experience, without sacrificing the human connection.
From automation and personalization to trust, leadership, and business growth, Kellie shares real-world strategies for building customer success models that drive outcomes and relationships. If you’re navigating AI in business and wondering how to balance efficiency with empathy, this conversation will change how you think about customer engagement.
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