When should we use AI in crisis communications?
Update: 2024-11-28
Description
In this episode, we explore the growing role of Artificial Intelligence in crisis communication.
From real-time sentiment analysis to multilingual support, AI offers incredible potential to enhance response strategies. But where does technology end and human connection begin?
We discuss the Universal Adaptive Crisis Communication (UACC) framework and the AI Integration Matrix—tools designed to help communicators strike the perfect balance between efficiency and empathy.
Learn when to lean on AI, when to rely on human-led approaches, and how to navigate this evolving landscape without losing trust or compassion.
A must-listen for crisis communication professionals looking to harness the best of both worlds.
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