In this episode, Cody & Meagan dive into one of the most mission-critical topics for hotels heading into 2026: Reputation Management. Guest expectations are higher than ever—and reviews now live everywhere, from Google to TikTok to niche travel communities. Whether you're a boutique inn or a full-scale resort, your reputation is your revenue.

Cody & Meagan break down the exact framework Vibrant uses to help properties protect, strengthen, and rebuild trust with guests—no matter what comes your way.

🔹 Segment 1: Where Reputation Lives Now

The landscape has changed. Reviews don’t just sit on Google anymore—they’re on Instagram Stories, Reddit threads, influencer vlogs, and private travel groups. Cody & Meagan outline the new digital “ecosystem of opinion” and what hotels must monitor in 2026.

🔹 Segment 2: The 3R Review Method — Reflect, Reassure, Repair

A simple, powerful formula every hotel can use:

• Reflect: Acknowledge what the guest experienced.
• Reassure: Show your commitment to their comfort and care.
• Repair: Share what you’ve done or will do to fix the issue.

This method helps properties transform even tough reviews into trust-building moments.

🔹 Segment 3: Off-Script Stories

Cody & Meagan dive into real-life examples where teams went off-script—in good ways and not-so-good ways. These stories highlight the impact of human moments, tone, and timing in reputation management.

🔹 Segment 4: Proactive Strategy

You can’t just respond—you must anticipate. This segment explores how to build a proactive plan:

• Monitoring across platforms
• Encouraging positive reviews strategically
• Training staff on service recovery
• Creating "reputation rituals" that keep quality consistent

Whether you're fighting back from a tough season or looking to elevate an already great reputation, this episode will help you master the trust game in 2026.

Follow us on Instagram -
@thevibrantteam
@virtualgmpodcast

Checkout our website -
www.thevibrantteam.com