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Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
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This week, Kristen Hayer reviews:What's Really Holding Women Back, by Robin Ely and Irene Padavic (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 5-8Next week we'll cover Chapters 9-12 of the book and a new article. Enjoy!
This week, Kristen Hayer reviews:Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 1-4Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!
The Success League is excited to announce a new podcast! Later this month we’ll be releasing the first 8 episodes of Reading for Success, a podcast focused on books, articles and other resources for customer success. Each week, host Kristen Hayer will be reviewing books and articles, and giving you an honest assessment of whether or not they are worth your time. We hope you’ll join us for Reading for Success in a few short weeks!
Thanks so much to Mark Horstman for this fun interview about his book, The Effective Manager, his new book, The Effective Hiring Manager, and how to get through COVID as a business owner or a manager. I had a great time interviewing one of my management heroes!Mark references a couple of items in the interview:Race Don't Chase Manager Tools Podcast EpisodeHBR Article on the Allen Curve
This week, Kristen Hayer reviews:Talking About Mental Health with Your Employees - Without Overstepping, by Deborah Grayson Riegel, Harvard Business Review, November 3, 2020The Effective Manager by Mark Horstman, Chapters 10-14This is the end of Season 1 of Reading for Success - big thanks for being a listener! Over the holiday season we'll still have episodes each week, but they will be shorter and focused on articles instead of books. Season 2 will start in January, and while I have some books in mind I'd love suggestions as well. Email me at kristen@thesuccessleague.io
1This week, Kristen Hayer reviews:A New Model for Ethical Leadership, by Max Bazerman, Harvard Business Review September/October 2020The Effective Manager by Mark Horstman, Chapters 7-9If you're reading along, next week we'll be wrapping up The Effective Manager with Chapters 10-14 of the book, along with a new article. This book is available on Amazon and Audible.Additional Links:The Good Place Ethics, Brah
This week, Kristen Hayer reviews:Stop All The Clocks, Bartleby, The Economist, October 17-23, 2020The Effective Manager by Mark Horstman, Chapters 4-6If you're reading along, next week we'll be reviewing Chapters 7-9 of the book, along with a new article. This book is available on Amazon and Audible.
This week, Kristen Hayer reviews:Adapt Your Business to the New Reality, by Michael Jacobides and Martin Reeves (in the Sept/Oct issue of Harvard Business Review)The Effective Manager by Mark Horstman, Chapters 1-3If you're reading along, next week we'll be reviewing Chapters 4-6 of the book, along with a new article. This book is available on Amazon and Audible.
This week, Kristen Hayer reviews:Zoom and Gloom, Part of a special section on COVID-19 and the world economy in The Economist, October 10-16th IssueChief Customer Officer 2.0, Jeanne Bliss Chapters 8-9We are starting a new book next week! Please join me for Chapters 1-3 of The Effective Manager by Mark Horstman from the Manager Tools team. You can find this book on Amazon and Audible.
Thanks so much to Jeanne Bliss for taking the time to talk about her book, share her perspective on how to earn the role of Chief Customer Officer, and fill us in on what she's working on next!If you're interested in Jeanne's work, check out her website...Customer Bliss Website
This week, Kristen Hayer reviews:To Succeed in a Negotiation, Help Your Counterpart to Save Face by Joshua Weiss (October 2, HBR.org)Chief Customer Officer 2.0, Jeanne Bliss Chapters 6-7If you're reading along, next week we'll be reviewing Chapters 8-9 of the book, along with a new article. This book is available on Amazon and Audible.Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.
This week, Kristen Hayer reviews:3 Ways to Motivate Your Team Through an Extended Crisis by Anne Brafford and Richard Ryan (September 25, HBR.org)Chief Customer Officer 2.0, Jeanne Bliss Chapters 3-5If you're reading along, next week we'll be reviewing Chapters 6-7 of the book, along with a new article. This book is available on Amazon and Audible.Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.
This week, Kristen Hayer reviews:The Great Disrupter (September 19-25, The Economist)Chief Customer Officer 2.0, Jeanne Bliss Chapters 1-2If you're reading along, next week we'll be reviewing Chapters 3-5 of the book, along with a new article. This book is available on Amazon and Audible.Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.
This week, Kristen Hayer reviews:True Friends at Work by Alison Beard (July/August 2020 HBR)HBR's 10 Must Reads on Change Management, Chapters 9-10Chapter 9 - The Hard Side of Change Management by Harold Sirkin, Perry Keenan and Alan Jackson Chapter 10 - Why Change Programs Don’t Produce Change by Michael Beer, Russel Eisenstat and Bert SpectorI'm also excited to announce our next book! Over the next 4 weeks I'll be reviewing Chief Customer Officer 2.0 by Jeanne Bliss. If you aspire to be a CCO, the next 4 episodes are for you!
This week, Kristen Hayer reviews:Harnessing Everyday Genius by Gary Hamel and Michelle Zanini (July/August 2020 HBR)HBR's 10 Must Reads on Change Management, Chapters 6-8Chapter 6 - A Survival Guide for Leaders by Ronald Heifetz and Marty Linsky Chapter 7 - The Real Reason People Won’t Change, by Robert Kegan and Lisa Laskow Lahey Chapter 8 - Cracking the Code of Change, by Michael Beer and Nitin Nohria If you're reading along, next week we'll be wrapping up HBR's 10 Must Reads on Change Management with chapters 9-10, along with reviewing a new article. This book is available on HBR.org and Amazon
This week, Kristen Hayer reviews:Learning from the Future by J. Peter Scoblic (July/August 2020 HBR)HBR's 10 Must Reads on Change Management, Chapters 1-2Chapter 1 - Leading Change by John KotterChapter 2 - Change Through Persuasion by David Garvin and Michael RobertoIf you're reading along, next week we'll be reviewing chapters 3-5 along with a new article. This book is available on HBR.org and Amazon
This week, Kristen Hayer reviews:The Strategic Side Gig: The Right Kind of Outside Work Can Boost Your Career by Ken Banta and Orlan Boston (May/June 2020 HBR)How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 17-20If you're reading along, next week we'll be starting a new book - HBR's 10 Must Reads on Change Management. This book is available on HBR.org and Amazon
This week, Kristen Hayer reviews:Begin With Trust: The First Step to Becoming a Genuinely Empowering Leader by Frances Frei and Anne Morriss (May/June 2020 HBR)How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 11-16If you're reading along, next week we'll be reviewing chapters 17-20 and wrapping up How Women Rise. This book is available on Amazon and Audible.
This week, Kristen Hayer reviews:The Agile C-Suite: A New Approach to Leadership for the Team at the Top, by Darrell Rigby, Sarah Elk, and Steve Berez (May/June 2020 HBR)How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 4-10If you're reading along, next week we'll be reviewing chapters 11-16 on the second 6 of 12 habits that can hold women back. This book is available on Amazon and Audible.
This week, Kristen Hayer reviews:Why Sexual Harassment Programs Backfire: And What To Do About It, by Frank Dobbin and Alexandra Kalev (May/June 2020 HBR)How Women Rise, by Sally Helgesen and Marshall Goldsmith, Chapters 1-3If you're reading along, next week we'll be reviewing chapters 4-10 on the first 6 of 12 habits that can hold women back. This book is available on Amazon and Audible.
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