The Art of Communication

How to be natural and be more compelling in telling your story is the speciality in the house for September Smith. Today, she will drop by to tell us how to find our own story and craft it in an engaging and memorable way to our audience. She will then talk about the value of podcasts and why we should start our own right now. We should also guest on other podcasts, September recommends, since they are great avenues to share our story.  In this Episode:[00:01 - 04:17] Opening SegmentLet’s get to know September Smith Her jump from mechanical engineering to brand consultancy[04:18 - 11:51] The Foundation of Communication in a Business The hardest story to tell is your story How to start then? The basis of all business communication[11:52 - 21:29] The Value of Podcasts Why you should start your own podcast now What you should know about podcastsThe truth behind podcast guesting [21:30 - 26:00] Getting Your Message Across  September tells us the story behind her podcast Link belowThe power of getting your message across[26:01 - 33:30] A Lesson on Code-SwitchingThe conversation that left you with the most impactHer conversation with her colleague on code-switching What communication skill would you have wanted to learn sooner?Ability to flawlessly change from one language to another The best communicator you knowGolda Meir[33:31 - 34:57] Closing SegmentConnect with September!Links below Final words from meTweetable Quotes:“Just because you’re not the best person in the world for it, if you’ve got that thing that clicks with the client that needs you, that is 50% of the communication of the value of what you are bringing.” - September Smith “Really quickly, you have to establish, ‘Okay, What’s the problem that we’re gonna be talking about?’” - September SmithResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Book: Building a StoryBrandEmail sseptember2007@gmail.com to connect with September. You can also get in touch with her on LinkedIn, Facebook, Instagram, and YouTube. Check out her website to know more about her work and listen to her podcast, She’s All That...

Recognizing contempt and disgust from micro-expressions can save a marriage. Likewise, identifying and understanding body language and micro-expressions in general can jumpstart a relationship--whether personal or professional. Kasia Wezowski joins us in this episode to talk about micro-expressions and why they are critical in building a successful relationship and business.  In this Episode:[00:01 - 04:37] Opening SegmentLet’s get to know Kasia WezowskiShe walks us through her path as a communication expert [04:38 - 13:06] The Science Behind Micro-Expressions How Kasia first studied body language and micro-expressionsWhat you should know about contempt and disgust How to connect with another person on a deeper level [13:07 - 23:57] Eliciting Micro-ExpressionsWhy Kasia and her husband are doing movie production What are limiting beliefs and how to overcome them? It’s not about the questions but how you talk [23:58 - 32:10] Tips to Apply During Conversations Manage a conversation the right way with these tips from KasiaImprove your ability to read body language [32:11 - 37:57] The Right Boundaries with People The conversation that left you with the most impactConversations with her fatherWhat communication skill would you have wanted to learn sooner?Creating boundaries with people The best communicator you knowMarshall Goldsmith[37:58 - 39:30] Closing SegmentConnect with Kasia!Links below Final words from meTweetable Quotes:“You just need to focus and to look at the face at the right moment.” - Kasia Wezowski “Even though sometimes it’s difficult to set the boundaries from the beginning, I do believe that this is very important, to just say upfront what is important for you and what are your boundaries.” - Kasia Wezowski Resources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Allan Pease John Gottman Marshall GoldsmithMovie: ImpactEmail patryk@wezowski.com to connect with Kasia. You can also get in touch with her on LinkedIn, Facebook, Twitter, and YouTube. Check out her website to know more about her story and the...

On this episode, Greg shares how to effectively manage your stage fright.Key Takeaways:Have a clear goal.Let your passion shine through.Consider what mindset will equip you best to achieve your goal.Leverage fear to your advantage.Learn to be yourself.Practice in front of a mirror or record yourself.Tweetable Quote:"The presentation is not about you."The presentation is not about you.

For Robin Hills, emotional intelligence is the human aspect of leadership. He joins us to talk about how leaders can improve the emotional intelligence of their team without being too personal. He also breaks down several concepts, both familiar and unfamiliar. He tells us that optimism is not really what we think it is. He also introduces the concept of emotional resilience and the power of the “pause.” In this Episode:[00:01 - 04:20] Opening SegmentLet’s get to know Robin HillsWhy he got interested in emotional intelligence[04:21 - 10:59] Emotional Intelligence of the SelfWhy are people not emotionally intelligent? Robin breaks down emotional intelligenceImprove your emotional intelligence with these tips from Robin! [11:00 - 17:48] Emotional Intelligence of the Leader Why all leaders should learn empathyDon’t miss Robin’s insights about active listening To understand emotional resilience, you have to do this We don’t actually “bounce back” from stress [17:49 - 27:36] Emotional Resilience of the TeamHow to improve the emotional resilience of your teamAvoid being too personal with your team with this advice from Robin Robin talks about the essence of mindfulness The power of the “pause”[27:37 - 38:44] Optimism Is Not What You Think It IsThe conversation that left you with the most impactWith a young man in his hometown What communication skill would you have wanted to learn sooner?Being assertive The best communicator you knowDavid Bowie[38:45 - 40:31] Closing SegmentConnect with Robin!Links below Final words from meTweetable Quotes:“When we’re looking at emotional resilience, we’re looking at human beings in stressful situations...we don’t bounce back from situations, we learn and we grow and we develop through situations.” - Robin Hills“Ask a question and then pause and also use it before you actually answer a question.” - Robin HillsResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Daniel Goleman booksMartin SeligmanDavid BowieEmail robin@ei4change.com to connect with Robin. You can also get in touch with him on LinkedIn and Facebook. Check out his website to improve your emotional intelligence! ENROLL in Robin’s courses on emotional intelligence. Start...

On This Episode:Greg shares how we can address the biases we subconsciously bring to our conversations.Discover how to break down your subconscious bias.Learn how diversity can lead to increased business performance.Greg shows the two main categories of bias we should keep our eye on.Key Takeaways:Implicit bias comes from our experiences, cultural instructions, and even evolutionary history.Our experience does not always reflect reality.Every human being is affected by unconscious bias – it’s far easier to see it in others than in ourselves.

Care about how people experience you, not about what they think of you. This is a mantra that Mike "C-Roc" Ciorrocco believes in. Mike is the Chief Executive Officer of People Building, Inc., which helps individuals and groups realize their full potential. He joins us in this episode to talk about his “Rocket Fuel Formula” that helps his clients become unstoppable no matter the odds. In this Episode:[00:01 - 03:21] Opening SegmentLet’s get to know Mike "C-Roc" CiorroccoLifehack to get 100% participation from yourself [03:22 - 13:12] The Formula to be Unstoppable Think about how people experience youMike tells us why How to deal with adversities according to Mike Mike’s “Rocket Fuel Formula” to be unstoppable [13:13 - 20:44] The Non-Negotiables Mike’s approach in coaching people to be unstoppable Individual or company, these are what you need What holds people back from being successful?[20:45 - 29:04] 3 C’s To Be The Best Version of YourselfWhy vulnerability is powerful according to Mike 3 C’s you need to be the best versions of yourselfWhat’s next for Mike?[29:05 - 33:22] Take Control of Your FutureThe conversation that left you with the most impactWith his business partner, Jared YellinWhat communication skill would you have wanted to learn sooner?Not caring about what people thinkThe best communicator you knowGrant Cardone[33:23 - 35:20] Closing SegmentConnect with Mike!Links below Final words from meTweetable Quotes:“I don’t worry about what people think of me. I worry about how people experience me.” - Mike Ciorrocco“In life, when you believe in something, people are gonna try to talk you out of your beliefs.” - Mike CiorroccoResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. John MaxwellNations LendingEmail mike@peoplebuildinginc.com to connect with Mike. You can also get in touch with him on LinkedIn, Facebook, Twitter, Instagram, and YouTube. Check out his website to turn your setbacks into rocket fuel! Listen to his podcastBuy Mike’s book,

Your lifestyle has an influence on how you communicate on a daily basis. That is why in this episode I’m going to talk about 3 aspects of your lifestyle that need to be improved for you to have better communication. The first aspect is sleep. You’ve probably heard this advice, but let me remind you again: Get enough sleep. Lack of sleep impairs your ability to think clearly and straight and might have long-term consequences in the future. Another aspect I will discuss is diet. Drink lots of water and eat healthy fats and green leafy vegetables to avoid inflammation in the body. Inflammation means more brain fogginess, which means you’ll not be as sharp as you would have been in a conversation. Keep listening to know the food you should avoid or limit your intake of, as well as the last aspect I’ll be talking about. The last point involves moving your body for you to have a feeling of peace and calm. Let’s listen to this episode and optimize your lifestyle!  Tweetable Quotes:“We all know that exercise is important. It doesn’t mean that you have to be in the gym, benching 250, or running marathons. Just 15 minutes a day getting your body moving on a  regular basis makes a huge difference.” - Greg Rice“If you’re in a bad mood and you're angry, your conversation with your wife is gonna be very different than it would have been if you came in happy and go-lucky or calm and peaceful.” - Greg RiceResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here.  You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Active listening is a skill that should be learned at the individual and organizational levels. Specifically, it’s a skill that organizational leaders should learn to build a culture of open communication and genuine feedback within their teams. Don Harris, Chief Executive Officer of TalkBack, joins us in this episode to tell us why it’s important to listen genuinely, to share tips to be great listeners and to discuss topics related to listening.  In this Episode:[00:01 - 04:23] Opening SegmentLet’s get to know Don HarrisActive Listening CoachCoach Engagement and Feedback Specialist[04:24 - 14:38] Getting People to Open Up To YouHow organizations can improve their listening and engagement skillsThe things that matter to people during a conversation Get people to open up to you with these tips from Don[14:39 - 20:32] Becoming a Better Listener Don’t miss these suggestions from Don to be better listenersWhy focusing on the eyes of the other person is a must Here are Don’s insights about body language you should know[20:33 - 30:30] Building a Culture of Listening and Open CommunicationWhat can Don say about physical touch? Don’s tips for leaders to effectively give feedback to their teams Build a culture of listening and open communication[30:31 - 41:12] Empathizing With PeopleThe beauty of podcasting The conversation that left you with the most impactA conversation with a medical staff when he was rushed to the hospital What communication skill would you have wanted to learn sooner?Empathy The best communicator you knowHis good friend, NeilMary RobinsonMary McAleese[41:13 - 43:30] Closing SegmentConnect with Don!Links below Final words from meTweetable Quotes:“For me, if I’m giving feedback, first of all, it has to be genuine, honest...it is to fix things.” - Don Harris“People are prepared to put away theri smart device in their pocket, in their bag, in their backpack, and really talk and take in their surroundings...” - Don HarrisResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. SamaritansCalifornia Public Employees' Retirement SystemEmail don@talkback.ie to connect with Don. You can also get in touch with him on LinkedIn and Facebook. Check out TalkBack to improve your active listening skills.WATCH OUT for Don’s...

Building a relationship in a business setting doesn’t have to be different from making new friends in your personal life. That is why I’m going to share some tips in this episode to do what I call “relationship selling” in business. These include being prepared in initiating a conversation, keeping it going, and adding value to become a trusted advisor. Don’t miss these tips as I believe relationship building is key to drive your sales and growth forward. Let’s listen to this episode and master relationship selling! In this Episode:[00:01 - 01:28] Opening SegmentI introduce our topic for todayCan relationship building lead to sales? [01:29 - 09:35] Relationship Selling I define what is relationship sellingWhy not be transactional instead? Preparation and research are keys Take notes of important facts about the other person Keep the conversation goingHow to become a trusted advisor[09:36 - 10:38] Closing Segment1Don’t miss this reminder to close our episode! Boost your EQ by 10% and your sales by 20%.Free e-course link belowFinal words from meTweetable Quotes:“What I’m looking for is a spark of common ground for us to be able to start to build a relationship around.” - Greg Rice“At the end of the day, we’re just trying to build real relationships, real friendships, just like you would with anybody else. Just ‘cause it’s a professional space doesn’t mean that your approach is any different.” - Greg Rice“Personal relationship first leads to long-term business relationship. Anything else is just transactional and short-sighted.” - Greg RiceResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. The Ben Franklin Effect You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Communication has been a broad topic for ages that we often find it hard to describe. Robert Danisch, PhD, joins us in this episode to narrow down our scattered ideas about communication to come up with a simple definition we can use from now on. Rob also discussed his interesting thoughts about the communication skills among his current students. Are their skills improving or declining? Moreover, he illustrates what good communication looks like and how to build it. Rob is currently Chair of the Department of Communication Arts at the University of Waterloo and the voice behind the Now We’re Talking podcast. He is also the author of books that cover communication topics such as civility, communication effects, pragmatism, rhetoric, and democracy. In this Episode:[00:01 - 04:36] Opening SegmentLet’s get to know Robert Danisch, PhDHis path to the communication world The communication issues Rob wants to address [04:37 - 14:06] What is Communication? Is communication getting better or worse?Listen to Rob’s insights Role of social media in communication Listen to Rob’s idea of democracy that you should hear now Rob’s tips to facilitate a dialogue among people What are “pull tactics of persuasion?”What comes before persuasion? .The human side of communication[14:07 - 24:16] Characteristics of a Good Communication Why intrapersonal communication fascinates RobListen to his explanation of the neutral inner voice Good communication looks like this…2 things to consider according to RobBalancing relational and functional communication practices Rob’s “checklist” to see if you are good at communication [24:17 - 32:30] Related Self-Disclosure How to do reflective listening The process of being authentic as advised by Rob Listen to Rob’s explanation about related self-disclosure [32:31 - 39:07] Asking Questions to Keep A Conversation Going The conversation that left you with the most impactDuring an intense meeting when he was young What communication skill would you have wanted to learn sooner?Asking questions to orient conversations The best communicator you knowA colleague who’s balanced giving criticisms and support [39:08 - 40:47] Closing SegmentConnect with Rob!Links below Final words from meTweetable Quotes:“Communication is actually a process of producing effects on other people.” - Robert Danisch, PhD“I think the first thing you need to do is start to reflect on the effects you have on others.” - Robert Danisch, PhDResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Rob’s booksRob’s

We always hear the idea of “authentic leadership” but we often reflect on what it really means. That’s why in this solo episode I’m going to share my insights about being an authentic leader. Although there’s no single formula to be that kind of leader, there are still steps that you can take to be someone that people will follow and relate to. You don’t have to change yourself to be an authentic leader. In fact, you need to be yourself more than ever. Let’s listen to this episode and become an authentic leader! In this Episode:[00:01 - 01:06] Opening SegmentI introduce our topic for todayHow to be an authentic leader [01:07 - 09:37] Authentic Leadership At a Glance You can be yourself  and be a great leader2 reasons I learned The look of an authentic leader Is there a formula to be an authentic leader? Be an authentic leader with these suggestions! Your own stories and their lessons Your self-awareness Your values and principlesHigh levels of motivation Strong support team Ability to balance life, work, and other endeavors [09:38 - 10:41] Closing Segment1Boost your EQ by 10% and your sales by 20%!Free e-course link belowFinal words from meTweetable Quotes:“[Authentic leadership is] being comfortable in your own skin. It’s knowing your values, and your passion, and your purpose for what you're doing.” - Greg Rice“Your stories in your life are very valuable, and they’re unique to you, and you need to learn lessons from those stories.” - Greg RiceResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Harvard Business Review: Discovering Your Authentic Leadership You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Welcome back to the Art of Communication! In celebration of our recently published 100th episode, we’re going to walk down memory lane and re-air my conversation with Tommy Swanhaus.I could not think of a better first guest than Tommy, an entrepreneur known worldwide, an influencer well-networked in the communication space, a 22x bestselling author, and a digital marketing expert. In this Episode:[00:01 - 05:16] Opening SegmentLet’s get to know Tommy SwanhausTommy shares the highlights of his book[05:17 - 15:40] Get People To Buy Into Your Vision How Tommy turned this pre-Netflix idea into a streaming service What has kept him awake at night?How to get your staff’s buy-in to your vision [15:41 - 21:06] Show Up And Network The worst place to get money according to Tommy Tommy’s philosophy in relationship-building you should hear The power of showing up that you should not miss [21:07 - 31:52] Empower Your TeamTommy talks about his unique leadership style The conversation that left you with the most impactWith his fatherTommy will build a relationship with people based on: Handshake Looking in the eyesHow they dress The communication skill you wish you have earlierUnderstand what’s going to someone’s brain [31:53 - 36:47] Closing SegmentBe a strong communicator with these 3 pieces of advice from Tommy Connect with Tommy!Links below Final words from meTweetable Quotes:“Don’t ruin a relationship over being money-hungry.” - Tommy Swanhaus“I believe in empowering your employees and training your employees so that they can go to another company.” - Tommy SwanhausResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Tommy’s bookAmplify Your Marketing, Career, and CompanyTLCBrightcoveEmail thomas.swanhaus@gmail.com to connect with Tommy. You can also get in touch with him on Facebook, Twitter, and Instagram. Check out his website to learn more about this work. You can connect with me on LinkedIn, Twitter,

Building better relationships with your clients seems tricky because not all clients are the same. However, there are several general tips you can follow not only to start but also to maintain client relationships. A core principle of building better relationships is to underpromise and overdeliver, which can be exhibited when you always respond to client issues as soon as you’ve heard them.Another valuable tip is making a lasting impression at the start by doing a specific act, which for other people may look old-fashioned, but can make your client feel they are important.Tune in now and build better relationships with your clients! In this Episode:[00:01 - 02:29] Opening SegmentI introduce our topic for todayWhy you should build client relationships [02:30 - 06:34] Starting a Client Relationship Why you should set expectationsPay attention to the language they’re using Not everything has to be business-relatedKeep it light-hearted A 5-minute surprising act your clients would love[06:35 - 12:59] Maintaining a Client Relationship Keep in touch with the clientUnderpromise, overdeliverBe responsive Speak their language as much as you canLearn this advice that can make or break a client relationship [13:00 - 14:11] Closing Segment1Boost your EQ by 10% and your sales by 20%!Free e-course link belowFinal words from meTweetable Quotes:“As soon as you know there’s an issue or hear about an issue or your client brings an issue up, you wanna get on top of it immediately.” - Greg Rice“At the end of the day, it’s about valuing [your clients] as in a business relationship...just valuing them as a human being, treating them as a friend...” - Greg RiceResources mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Dale Carnegie You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Sara Carnegie works at the International Bar Association as Director of Legal Projects. She is an experienced barrister who has spent 20 years in the criminal justice system and in the public sector. She joins us in this episode to talk about a few major challenges in the global corporate and legal spaces.We exchange ideas about mental wellbeing in the legal profession, modern-day slavery, and gender inclusivity. She also offered a message to her fellow women, who are still navigating a male-dominated profession. Afterward, Sara looks back at a negative encounter with her former supervisor, which she turned into a motivation that helped her in her path forward. Let’s listen to this episode and understand the biggest corporate and legal communication challenges today! In this Episode:[00:01 - 05:20] Opening SegmentLet’s get to know Sara CarnegieSara recalls her path to the legal space [05:21 - 15:44] Mental Wellbeing and Communication Using another language to communicate Why this skill amazes Sara Don’t miss Sara’s thoughts about mental wellbeingSara discusses the services offered by the International Bar Association [15:45 - 24:16] Modern-Day Slavery Sara shares her insights about modern-day slavery She breaks down the Non-Punishment Principle [24:17 - 34:47] Dear Fellow Women...Sara talks about diversity and inclusion in the legal space What is the “50-50 by 2030?”Here’s Sara’s advice for all the women out thereFollow your passionTake a chance at something different if it makes sense[34:48 - 42:47] From a Negative Encounter into Motivation  The conversation that left you with the most impactWith her former bossWhat communication skill would you have wanted to learn sooner?Not over-apologizing The best communicators you knowHer colleagues in the legal space Stand-up comedians [42:48 - 44:18] Closing Segment1Boost your EQ by 10% and your sales by 20%!Free e-course link belowConnect with Sara!Links below Final words from meTweetable Quotes:“If you don’t love what you do, change it as much as you can.” - Sara Carnegie“Choose a direction that makes you feel alive and makes you feel inspired.” - Sara CarnegieResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. International Bar Association - Human Rights InstituteArticle: Mental Wellbeing in the Legal ProfessionConnect with Sara on LinkedIn and Twitter and check out the

“Your network is your net worth.” We have heard this advice for quite some time now, but many of you probably still wonder how to network the right way. If you’re one of those people, this episode will bring a ton of value to you. In this solo episode, I shared 3 actionable steps you can take now to build and grow your network in 2021 at a time when we still cannot meet personally due to the COVID-19 pandemic. The first step is learning the fundamentals of networking, which includes understanding your current network better. The second step is networking in the COVID-19 pandemic. This is an adjustment that we need to make because we are only allowed to meet virtually. How can we leverage these virtual meetups? The last step is about growing your network because networking doesn’t stop with merely talking to the other person. Let’s listen to this episode and build your network in 2021! In this Episode:[00:01 - 02:00] Opening SegmentI introduce our topic for todayWhat is the story of Paul Revere and William Dawes?[02:01 - 11:06] Build Your Network in 2021 What do Freau, Picasso, and Galileo have in common?Learn the networking fundamentals Understand your network with these 3 columns Shared purposes and similar activities can grow your network You can successfully network during COVID-19 with these tips Learn the Dollar 80 StrategyBuilding a network is not enoughYou have to grow your network too[11:07 - 11:58] Closing Segment1Boost your EQ by 10% and your sales by 20%!Free e-course link belowFinal words from meTweetable Quotes:“Over time, I wanna look for opportunities to add value.” - Greg Rice“You can’t just reach out to somebody you haven’t spoken to in 3 years and start asking them for stuff.” - Greg RiceResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Paul Revere and William DawesPodFestGary VaynerchukJordan HarbingerSteve Sims You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from...

What if I tell you that you can bring an impact to another person in the first 60 seconds of your conversation? What if there’s a way for you to hook the other person’s attention in just the first 15 seconds? Chris Fenning, a coach, trainer, speaker, and author of the award-winning book, “The First Minute,” joins us today to answer these questions.Chris helps companies communicate technical subject matters more effectively with non-technical people. This is common in a business setting wherein people from different teams do not understand each other. To get everyone on the same page, what Chris suggests is to focus on the first 60 seconds of the conversation and layout these 3 components. The context is one. The intent is another. What do you think is the last one?Learn these components and master the first minute of any conversation! In this Episode:[00:01 - 04:43] Opening SegmentLet’s get to know Chris FenningHow he jumped from IT to the communication space[04:44 - 14:15] Bridging the Communication Gap A communication gap exists between technical and non-technical people Chris tells us whyThe first thing to do to bridge this gap Don’t learn the technical, ask questions[14:16 - 24:40] Starting a Conversation The most impactful mistake you’ve probably made in a conversation The trick to start a conversation successfully in the first 15 seconds Context Intent Don’t miss the last one!How to create a solid summary [24:42 - 35:45] Asking Questions, Not Making Statements Stop focusing on the problem and think about possible solutionsHow to do this mindset shift? The conversation that left you with the most impactStanford professor Dave Evans, co-author of “Designing Your Life” What communication skill would you have wanted to learn sooner?Asking questions rather than making statements The best communicators you knowAaron Sorkin[35:46 - 37:56] Closing SegmentWhat’s next for Chris? Connect with Chris!Links below Final words from meTweetable Quotes:“Whatever group you belong to...make sure what you say is relatable to the other person.” - Chris Fenning“Any conversation ever is a summary of a much bigger topic.” - Chris FenningResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Chris’ book: The First MinuteBook: Designing Your LifeEmail chris@chrisfenning.com to connect with Chris or check out his website. You can also reach out to him on LinkedIn and

Welcome to the 100th episode of The Art of Communication! In this solo episode, I’m going to talk about a topic that is near and dear to me: Vulnerability. As leaders, we can leverage this vulnerability to teach our team to be more effective and how to show up even in situations where success is not guaranteed. It may be uncomfortable at first, but we should remember that it is never a sign of weakness. Vulnerability is a sign of strength. Being vulnerable means being strong enough to recognize what you need help with. It means being strong enough to share your struggles with others. It means admitting to yourself and to the world that you are not perfect, and it’s okay. Now, are you curious to know how to use your vulnerability as a leader? Tune in! Let’s listen to this episode and learn the power of the vulnerable leader!  In this Episode:[00:01 - 01:21] Opening SegmentI introduce our topic for today[01:22 - 06:03] Like Rocket Fuel Vulnerability in a professional settingHow to do it? Here are the fascinating results of a study from Stony Brook University Vulnerability is uncomfortable and viewed as a weaknessHow to overcome this?[06:04- 11:22] How to be Vulnerable Effectively Self-awareness can help us be more vulnerableEmbrace and share your truth Own your mistake Don’t be afraid to apologize It’s okay to not be perfect Seek feedback from your team Try new things you’ve never done before Build a culture of vulnerability [11:23 - 14:09] Closing SegmentWhat vulnerable is NOTSet boundaries Reflect on yourself now Final words from meTweetable Quotes:“Vulnerability is like rocket fuel for building stronger relationships regardless of the context whether we are talking personal or professional.” - Greg Rice“You have to be more interested in understanding reality than being right or feeling good.” - Greg RiceResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Stony Brook UniversityTED Talk: The power of vulnerability  You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!Want more help with your digital marketing? Go to my website a...

Digital transformation is a buzzword that many people still don’t understand. Philip Jenkins breaks down this concept in understandable chunks then feeds us with valuable tips to become a successful transformational leader. He will also discuss the importance of having both strategy and action. Strategy without action will lead to failure, so will action without Strategy. Philip then reveals the communication skill he wished he learned earlier. This skill is crucial, especially for aspiring transformational leaders. Let’s listen to Philip and drive transformational change! In this Episode:[00:01 - 07:08] Opening SegmentFREE e-course on body language and micro-expressions!Link belowLet’s get to know Philip JenkinsHis path to the tech space[07:09 - 17:14] Digital Transformation People and technology are always connected Philip tells us why Philip breaks down the concept of digital transformation Not just customer experience How to keep employees engaged in their work [17:15 - 27:16] Transformational LeadershipHonesty is still the best policyPhilip explainsAre you an aspiring transformational leader?Listen to Philip’s advice How your client consumes information matters [27:17 - 38:37] Strategy and Action Relationships matter in transformational changeHow to manage Expectations of your clients ...and your own expectations tooStrategy and action should go hand-in-handOne is useless without the other[38:38 - 46:10] Listening Is Everything The conversation that left you with the most impactA conversation about maintaining a brand What communication skill would you have wanted to learn sooner?Listening The best communicators you knowRonald Reagan [46:11 - 49:04] Closing SegmentWhat’s next for Philip? Connect with Philip!Links below Final words from meTweetable Quotes:“Your brand is more important than anything.” - Philip Jenkins“Strategy without action will result to Failure...Action without Strategy will result to failure.” - Philip JenkinsResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Email mrphilipajenkins@gmail.com to connect with Philip or follow him on LinkedIn.You can connect with me on LinkedIn, Twitter, Instagram, and a...

Here is another solo episode, especially for those who are selling innovations. You see, selling innovative products may be hard because customers are not familiar with them yet. In the context of sales, this means the feeling of unfamiliarity carries a feeling of risk, and customers don’t want risks. They need assurance they’re going to buy something of value.This is why in this episode, I break down the 3 things that you need to do to sell innovation. It doesn’t have to be hard. All you have to do is be strategic in the actions you take and mindful of the principles that influence you. Let’s listen to this episode and sell innovations to the world! In this Episode:[00:01 - 01:12] Opening SegmentI introduce our topic for today[01:13 - 09:02] Selling InnovationIdentify your target niche for your innovationListen to these steps to have a nicheHow to talk about your innovation “Anchor with a twist”Benefits > FeaturesBehaviors that lead to successDon’t miss this list [09:03 - 09:59] Closing SegmentFinal words from meTweetable Quotes:“Innovation is going to disrupt your customer’s current behavior.” - Greg Rice“Focus on the benefits that are important to the customer.” - Greg RiceResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here.  You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.LEAVE A REVIEW + help someone who wants to expand their communication capacity by sharing this episode and listen to our previous episodes.

Networking should be purposeful. Otherwise, you’re doing it wrong. This common networking mistake that people make is discussed by Scott Smith, a self-professed motivational speaker, and networking expert. Scott helps his clients get the most out of their networks through his 6-step science-based approach that relies on motivational listening and a part of the brain called the orbital cortex. You would not want to miss this episode because these are all important lessons that you can apply in the next networking event you’re going to attend.Let’s listen to Scott and easily build connections with new people! In this Episode:[00:01 - 07:28] Opening SegmentLet’s get to know Scott SmithHis path to the networking space [07:29 - 18:27] Core of Networking  What are you doing wrong in networking?Scott reveals Scott talks about the core of networking The difference between confidence and arrogance [18:28 - 28:00] Truth Behind Extroverts and IntrovertsScott talks about clarifying questions and why you should ask them What to bring in a networking event according to Scott The truth behind extroverts and introverts [28:01 - 42:05] Traits of a Motivational Listener The unexpected question you’d want to ask in your next networking eventWhy you should know the history of other peopleHow to become a motivational listener[42:06 - 46:35] Communicating Through StoriesThe conversation that left you with the most impactA high school conversation Communicating through stories What communication skill would you have wanted to learn sooner?writingThe best communicators you knowDr. Bonnie Bassler [46:36 - 49:50] Closing SegmentConnect with Scott!Links below Final words from meTweetable Quotes:“Not everyone deserves a spot in your network.” - Scott Smith“That’s part of what we’re trying to do...differentiate between result and motivation.” - Scott SmithResources Mentioned: FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. Scott’s book: Motivational ListenerTED Talk: How bacteria “talk”Email scott@dscottsmith.com to connect with Scott or follow him on LinkedIn, Facebook, Twitter, and Instagram. Check out his website and learn more about his FREE e-course to “find the gold”...