Building better relationships with your clients seems tricky because not all clients are the same. However, there are several general tips you can follow not only to start but also to maintain client relationships. A core principle of building better relationships is to underpromise and overdeliver, which can be exhibited when you always respond to client issues as soon as you’ve heard them.

Another valuable tip is making a lasting impression at the start by doing a specific act, which for other people may look old-fashioned, but can make your client feel they are important.

Tune in now and build better relationships with your clients! 

In this Episode:

[00:01 - 02:29 ] Opening Segment

• I introduce our topic for today
• Why you should build client relationships 

[02:30 - 06:34 ] Starting a Client Relationship 

• Why you should set expectations
• Pay attention to the language they’re using 
• Not everything has to be business-related
• Keep it light-hearted 
• A 5-minute surprising act your clients would love

[06:35 - 12:59 ] Maintaining a Client Relationship 

• Keep in touch with the client
• Underpromise, overdeliver
• Be responsive 
• Speak their language as much as you can
• Learn this advice that can make or break a client relationship 

[13:00 - 14:11 ] Closing Segment1

• Boost your EQ by 10% and your sales by 20%!
• Free e-course link below
• Final words from me

Tweetable Quotes:

“As soon as you know there’s an issue or hear about an issue or your client brings an issue up, you wanna get on top of it immediately.” - Greg Rice

“At the end of the day, it’s about valuing [your clients] as in a business relationship...just valuing them as a human being, treating them as a friend...” - Greg Rice

Resources mentioned: 

• FREE e-course to master body language and micro-expressions to boost your EQ by 10% and sales by 20%. Check it out here. 
• Dale Carnegie

You can connect with me on LinkedIn, Twitter, Instagram, and Facebook. Join The Communication Nation and learn from others in the community. Feel free to email me at gregrice79@yahoo.com, I’d love to hear from you!

Want more help with your digital marketing? Go to my website https://gregjrice.com/inflection/ and let’s have a conversation.

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