Claim OwnershipCS RevSpeak - The Customer Success Leadership Podcast
Subscribed: 1Played: 0
Subscribe
© 2026 CS RevSpeak - The Customer Success Leadership Podcast
Description
Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.
Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.
59 Episodes
Reverse
This episode is for CS leaders who want a real playbook for protecting accounts through sponsor and champion transitions and who want to coach their teams to treat these moments as the sales cycles they actually are. Ways I Can Help You Level Up Customer Success: Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.Leadership Development: For CS Leaders looking for mentorship. Book a free coaching call.Team Enablement: Two training programs fo...
Ready to build the leadership muscles behind all five directions? Lead2Scale is Angeline's 12-week live cohort program for CS leaders serious about growing into the seat. You'll build the leadership muscles behind great CS with a small room of peers doing the same work, and walk out with a defensible plan for your CS strategy that your CEO will fund and your team can execute. Learn more and enroll at csrevspeak.com/l2s Ways I Can Help You Level Up Customer Success: Newsletter: Practical, reve...
The most common problem I hear from CS leaders is that their CSMs build strong relationships at the user and champion level, but weak or nonexistent relationships with the people who actually decide whether to renew, expand, or cut. And by the time the renewal comes up, the CSM is trying to build trust and prove value at the same time, in a compressed window, under commercial pressure. In this episode, we break down how to build a real relationship with the decision-maker deliberately, ...
Most CS teams operate as the cleanup crew for decisions they were never consulted on. Sales closes bad-fit deals, product makes changes that create customer friction, and CS is left to manage the consequences without the authority to prevent any of it. This episode is a full breakdown of why CS needs veto power, where it actually matters, and how to build the credibility and positioning to earn it without becoming the function that always says no. You'll learn: What veto power actually ...
Most CSMs are stuck in coordination mode (e.g. running activities, managing tasks, and keeping things organized) when what their customers actually need is someone who can shape decisions, hold a perspective, and help them navigate ambiguity. This episode breaks down the most important capability shift happening in Customer Success right now: the move from coordinator to advisor. You'll learn what the difference actually looks like, why most CSMs default to coordination, what mind...
Comments
Download from Google Play
Download from App Store
United States