How to Succeed in Your First 90 Days as a Customer Success Leader
Description
In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders.
You’ll learn:
✔ Why diagnosing comes before fixing
✔ What to focus on in your 30-60-90 day plan
✔ How to align with stakeholders and drive early momentum
✔ And how to build credibility, clarity, and traction from day one
Whether you're the first CS hire or stepping in to lead an existing team, this episode gives you the structure and strategy to lead with intention.
Ways I Can Help You Level Up Customer Success:
- Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
- Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
- 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.
For more information, visit my website: Explore more resources and insights. CS RevSpeak
Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.
Until next time, keep driving success and speaking the language of revenue!
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