Playbook Teardown: QBRs
Update: 2025-11-24
Description
QBRs are supposed to be strategic moments where you and your customer align. But too often they're just slide decks and checkboxes with little real impact.
In this episode, we tear apart the QBR motion and walk step by step through how to rebuild it.
You’ll hear how to:
- Anchor QBRs in customer goals, not vanity metrics
- Invite decision-makers, not just users
- Build narratives, not data dumps
- Structure dialogue, not monologues
- Close with real action, not vague wrap-ups
If your QBRs feel stale, this teardown gives you a blueprint to elevate them.
Ways I Can Help You Level Up Customer Success:
- Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
- Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
- 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.
For more information, visit my website: Explore more resources and insights. CS RevSpeak
Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.
Until next time, keep driving success and speaking the language of revenue!
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