What Founders Get Wrong About Customer Success
Description
In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.
You’ll learn:
✔ Why hiring one CSM to “figure it out” is a setup for failure
✔ What embedding CS into your company culture actually looks like
✔ The real reason churn isn’t solved by CS alone
✔ And how to measure what actually matters—so you don’t get blindsided later
If you’re a founder building your first CS function or a CS leader working to get buy-in from the top, this episode is for you.
Ways I Can Help You Level Up Customer Success:
- Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
- Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
- 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.
For more information, visit my website: Explore more resources and insights. CS RevSpeak
Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.
Until next time, keep driving success and speaking the language of revenue!
United States
