In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership.

We’ll walk through:

• The 5 core behaviors that define strategic CSMs
• How to coach and enable your team to develop this skillset
• Tactical ways to embed strategic thinking into your culture and operating model

Plus, I’ll share real frameworks, coaching questions and enablement tips you can start using right away.

If you want to build a CS team that drives revenue, retention and long-term customer value, not just completes tasks, this episode is a must-listen.

Ways I Can Help You Level Up Customer Success:

1. Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
2. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
3. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Until next time, keep driving success and speaking the language of revenue!