What You’ll Learn:

• How organizations should address health disparities.
• Community zip codes and the differences in the quality of healthcare received.
• The proper communication channels for feedback and outreach across various communities.
• Why trust is a critical piece in narrowing the health disparity gap.

Key Takeaways:

• Show introduction. [0:30 ]
• About Dr. Nwafor. [1:45 ]
• Let’s define what health disparities are in healthcare. [4:42 ]
• What are some of the best ways organizations can address health disparities? [6:53 ]
• The best relationships are those that are built on trust and mutual respect. [10:11 ]
• We are listening for the “why” and then we are figuring it out. [11:43 ]
• As innovation continues, we need to make sure we don’t leave people behind. [15:37 ]
• Listening to learn to understand where people are coming from. [16:30 ]
• What are three things that would really impact health disparities? [21:11 ]

Continue on Your Journey:

• Medallia.com
• Toni on LinkedIn
• Viivhealthcare.com

Quotes:

“Health disparities do exist….Until those two things are in place, we’re not going to give it the attention that it needs.” — Dr. Toyin Nwafor

“We need to build trust within our organizations so that people feel like they can talk about what needs to be done, and also know that someone will actually respond.” — Dr. Toyin Nwafor

“In any personal relationship, unless there’s trust and mutual respect, a lot of things don’t follow through.” — Dr. Toyin Nwafor