Key Takeaways:

• Must haves for supporting quality improvement: active and engaging leadership, results-driven governance structure, strategic alignment, proven approach, great incentives, and data driven mindset.
• It’s the process then the outcomes 
• Process improvements is a journey 
• Jarvis shares some of the common challenges executive leadership is facing when it comes to streamlining their healthcare services..
• Everyone is in reaction mode and it makes sense, but we need to step out of that and look to the future!
• When you try to standardized work, a lot of friction can happen with the frontline workers.
• Championship teams are not winners ‘just by chance’. It takes a lot of work to be part of a championship team, and you can’t be doing the same things over and over to get there.
• Technology is going to play a big role in how we’re going to get up-to-date and accurate data. We have exciting times ahead.
• Standardizing work is not a bad word.
• Quality, safety, service, and experience is not a department but everyone’s responsibility.

Continue on Your Journey:

Medallia.com

Kristi on LinkedIn

Toni on LinkedIn

Rich on LinkedIn

The-qcc.com

Jarvis on LinkedIn

The 4 Disciplines of Execution

Quotes: 

“Everyone likes change, but no one likes to be changed.” — Jarvis

“I want to eliminate waste and the standard of work is that mechanism.” — Jarvis

“You can’t be successful without having a system or process where you continuously review your strategy, your progress, data, and pull it all together.” — Jarvis