The Future of Banking Is AI-Driven - Insights from HSBC’s Former CDAO Bart Pietruszka

Banking is one of the most advanced sectors in AI, but what’s really happening behind the scenes? In this episode of The AI Social Club, Margot Bletterie speaks with Bart Pietruszka, former Chief Data & Analytics Officer at HSBC, to unpack the real state of AI in financial services.

From hyperpersonalized customer experiences to ROI-driven AI tools, Bart shares what’s working, what’s failing, and why traditional banks must rethink how they organize around AI, fast.

Whether you’re in banking, data, or tech leadership, this episode is a must.

You’ll learn:

• Why 70% of AI initiatives still fail in banking (and how to fix that)
• How to ensure every AI project has measurable ROI and business value
• Why the Chief AI Officer may soon replace the traditional CDAO
• What hyperpersonalization in banking could really look like (think Netflix-style experiences)
• The strategic risks of legacy systems and poor data for GenAI adoption

Chapters:

00:00 Introduction  

02:00 Real-world AI use cases in banking  

06:45 Why AI projects fail and how to build for ROI  

09:10 Balancing compliance with innovation  

15:13 The rise of Chief AI Officers  

21:00 What hyperpersonalized banking could look like

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🔗 Know more about Bart : https://www.linkedin.com/in/bart-p22/

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