Summary

In this conversation, Jerry Vinci interviews Steven VanderVelde, the Director of Senior Living Partnerships at ProviNET Solutions. They discuss the latest trends in senior living technology, the importance of strategic IT planning, and the potential of emerging technologies like AI and robotic process automation. They also highlight the challenges facing the senior living industry, such as technical debt and disparate tech investments. Steven emphasizes the need for communities to embrace technology and keep up with the evolving landscape to meet the expectations of future seniors. Senior living providers can enhance their IT infrastructure by investing in disaster recovery plans, staying updated with technology trends, and prioritizing cybersecurity. Collaboration with other providers and networking at industry conferences is crucial for sharing best practices and learning from each other's successes and failures. It is important to make strategic investments in technology that align with the overall business goals and resident needs. ProviNET offers expertise and support in IT infrastructure, disaster recovery, and cybersecurity.

Important Links:

• Connect with Steven VanderVelde


• Learn more about ProviNET Solutions

Takeaways

• The senior living industry needs to embrace technology and keep up with the evolving landscape to meet the expectations of future seniors.


• Challenges in the industry include technical debt, where some communities have not kept up with technology, and disparate tech investments that may not align with the overall strategy.


• The future of senior living tech will see a widening gap between providers who have embraced technology and those who haven't.


• Artificial intelligence and robotic process automation are emerging technologies that can improve efficiency and enhance the resident experience.


• Data-driven decision-making is crucial for senior living communities to optimize operations and provide better services.


• IT strategic planning and EHR consulting help communities define their technology goals and create a roadmap to achieve them. Invest in disaster recovery plans and ensure they are in place and regularly tested.


• Stay updated with technology trends and collaborate with other providers to learn from their experiences.


• Prioritize cybersecurity and consider engaging with experts to identify vulnerabilities and strengthen security measures.


• Make strategic investments in technology that align with the overall business goals and resident needs.

Chapters

00:00 Introduction & Background on Steven VanderVelde

01:27 Exploring the Latest Trends in Senior Living Tech

04:32 Steven's Role as Director of Senior Living Partnerships

07:54 Senior Living's Challenge of Technical Debt

11:36 COVID's Influence on Tech Integration

13:05 Future of Tech & IT in Senior Living

16:23 The Role of Artificial Intelligence and Robotic Process Automation

19:53 A Human-Centered Approach to Technology in Senior Living

21:23 ProviNET's EHR & IT Planning

29:19 The Value of Data in Marketing

32:23 Modern Day Technology Failures

36:16 Investing in Infrastructure, Disaster Recovery, and Cybersecurity

43:33 Staying Updated with Technology Trends

43:33 The Importance of Trust and Verification in AI

47:49 How Providers Can Enhance Their Technology Infrastructure

52:05 Make the Right Investments in Technology

54:10 The Value of Networking at Industry Conferences

57:33 Wrap Up