#46 - 1st-party Data Is the Future of Acquisition

#45 - Omni-channel retailing is here to stay

#44 - The gap between privacy and personalization

#43 - Key Themes That Emerged from Shoptalk 2022

#42 - How propensity scores can be used to accelerate business results w/ Simon Boissinot

#41 - What relevancy and pressure mean for unsubscribes

#40 - The Build vs. Buy Dilemma

#39 - Applying Deep Learning to CRM

#38 - Key findings from The State of CRM Report 2022

#37 - Actioning the voice of the customer

#36 - So, What’s going on with Apple Mail Privacy Protection?

#35 - Big CRM Tech, big promises...but do they deliver?

#34 - Unlocking hidden demand within your CRM

#33 - 5 CRM Predictions for 2022

#32 - 2021 wrap-up and 2022 announcements

#31 - Shed the old ways and advance your CRM forward

#30 - The great ESP data challenge

#29 - Unlearn what you’ve been taught

#28 - Optimizing for Multi-Offer Campaigns

#27 - Getting the most out of your loyalty program