Episode Summary

In this insightful episode, Clark welcomes Kim Henderson, a staffing industry veteran with an impressive background leading sales and managing enterprise accounts at staffing giants like KForce and Hays. Kim shares her unconventional entry into recruiting straight out of college and her journey to realizing the profound impact staffing has on people's careers and businesses.

The meat of the conversation dives deep into Kim's sales strategies and hard-won wisdom from her days breaking into and penetrating major accounts. She provides invaluable insights on identifying opportunities, understanding total spend, increasing client share, consistency, value-added services, and navigating challenging sales cycles. Kim also draws insightful parallels between evolving mindsets during previous disruptions like the internet's rise and the potential impact of AI.

Throughout, Kim's humble approach, customized for today's environment, combined with her practical tips and adaptability mindset, make this a masterclass in high-level staffing sales. Her emphasis on continuous learning, defining value for clients, and honing processes and mechanics is a refreshing take from someone who has truly excelled at the highest levels. 

Kim’s Bio

Kim leads Cobalt Compass Solutions, which provides training and consulting services for the staffing industry. Training programs encompass the full life cycle of sales and recruiting and teach the skills to create lasting customer relationships.  Consulting services give leaders the methodology to  operate effective business units while managing teams for performance.  

With over 28 years in the staffing industry, Kim Henderson MBA, PMP, Six Sigma Lean certified, operated as a member of executive leadership at a global staffing firm. As SVP of Client Services and Global Accounts, Kim was responsible for the development and implementation of global accounts with an emphasis on the Americas. She also established the Government Solutions business which acquired and serviced customers at the state, local, and Federal level. Kim also launched the commercial National Accounts practice resulting in diversification of the US business.

Prior to this, Kim was a member of the executive committee for a national, publicy traded staffing firm and was responsible for the acquisition and development of strategic accounts as well as the national sales strategy. She also served as a Financial Analyst for an international insurance and financial services company. 

Further, she is a regular article contributor for The Staffing Stream, HRM Outlook, and Staffing Hub. Kim has appeared on the following podcasts: The Elite Recruiter, Recruiters With No Limits, CareerTALKS, Staffing Hub, Fidelis Leadership, Ask a Recruiter, Staffing Monthly, and Ivy Podcasts. She has also presented at the World Staffing Summit and the Staffing Sales Summit.



You can find Kim on LinkedIn or check out her website at https://cobaltcompasssolutions.com/ For more information about Digital Recruiter, click HERE ---＞ https://linktr.ee/thedigitalrecruiter  

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