What does it look like to run a pet care business with heart? Sam Erbaugh, owner of Paw Beach Pet Care, shares her journey from interior designer to pet care entrepreneur. Sam shares how she rebuilt her life in Florida around joy, service, and sunshine—and how her business is a direct reflection of her personal values. Together, they discuss how to create a culture of genuine customer care, why team communication is critical, and how to grow a business without losing your soul. Sam’s story is a reminder that growth isn’t always about numbers—it’s about purpose, balance, and people.

Main topics:

• Building customer-focused culture
• Transitioning from solo to team
• Emotional intelligence in leadership
• Balancing personal fulfillment and business
• Encouraging open employee communication

Main takeaway: “We show up & we put on that great attitude that this is the only dog in the world we’re going to see today.”

Every pet should be treated like the only one in the world—and that mindset changes everything. It’s not just about walking dogs; it’s about showing up with purpose, presence, and pride. When your team embraces that level of care, your clients feel it—and your business thrives. This episode of Pet Sitter Confessional is a masterclass in heart-led leadership. Tune in and get inspired to bring intention and joy back to your daily work. 🐾

About our guest: Sam Erbaugh is the owner of Paw Beach Pet Care based in Palm Beach County, Florida. After a career in interior design and a major life transition, Sam discovered her true calling in professional pet care. Since starting the business in 2017, she’s grown Paw Beach into a highly respected local brand focused on client trust, personal service, and cultivating a team of pet advocates who lead with empathy and excellence. Sam is passionate about restoring true customer service in the industry and supporting both pets and people with intention and care.

Links:

• Paw Beach Pet Care website: www.pawbeachflorida.com
• Pet Sitters International (PSI): www.petsit.com
• Pet Sitter Confessional resources for pet professionals: www.petsitterconfessional.com/resources

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Full show notes and transcript

Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest.

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