Balancing Safety & Operations with Aaron Slavin
Update: 2024-02-28
Description
Aaron Slavin, a compliance call center expert with over 10 years of experience, joined us on the Contact Center KPI podcast to share his secrets on balancing employee safety with operations.
Key takeaways from the episode that you don't want to miss...
1) Have a threat matrix in place. Know exactly when to escalate incidents.
2) Put safety before sales. The two factors to consider when a threat happens - proximity and the nature of what was said.
3) Rely on a team, not just one person to make decisions around shutting down operations due to a threat. This allows people to be more candid and make better decisions together.
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