Vendor Implementation Failures with Irina Hollatz
Update: 2025-07-30
Description
On the latest KPI Podcast, Irina Hollatz digs into what really causes tech rollouts to fail and why it's not always the vendor's fault.
Irina is the Founder of RightWFM and Host of WFM Unfiltered Podcast.
Don’t have time to listen? Here are the key takeaways:
- Most failures stem from mismatched expectations. Buyers don’t know what to ask, and vendors don’t probe deep enough.
- Accountability matters more than blame. Owning the problem builds trust and speeds resolution.
- Write everything down. Requirements, limitations, expectations. Put it in writing before contracts are signed.
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