Top 5 Compliance Requirements with Tonia Brown
Update: 2024-11-13
Description
Tonia Brown, VP of Compliance at First Credit Services, gives you the top 5 compliance requirements in the latest episode of the Contact Center KPI Podcast!
If you don't have 20 minutes to listen or watch, here is a sneak peek at those requirements:
1. You need a knowledgeable compliance person in-house
2. A Compliance Management System (CMS)
3. Executive leadership and oversight
4. Documented policies and procedures in your CMS
5. Internal audit process
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