Dream Outcomes with Adam Saad
Description
In the latest episode of the Contact Center KPI podcast, we dive into a powerful shift in one's mindset: moving beyond KPIs and focusing on dream outcomes for businesses.
Adam Saad, Founder & CTO of Tech Stack Advising, teaches you not only how to approach dream outcomes, but how to achieve them.
Here are two things Adam says you can do right now:
1) If you're having trouble getting buy-in on the dream outcome, then you're probably not thinking big enough. It's time to think bigger.
2) Tie your dream outcome to math and build a business case around it.
How will it affect these 3 things:
• Improve efficiency
• Improve the customer experience
• Reduce human capital
If you want to rethink how your organization defines success and creates impactful change, this episode is a must-listen!
United States
