If you're wondering how to boost team morale and client satisfaction while giving your team the gift of time, this episode is for you. 

Revenue goals are important for agency owners, but so is achieving a sustainable work-life balance. 

And one concept that's been making waves in the agency space is the four-day workweek. 

While we've touched on this topic before, today, we’re getting into details with actionable insight you can put into practice even if you’re not fully ready for the four-day workweek. 

You’ll meet Teylor, who leads a thriving five-person agency that has fully embraced the four-day workweek for three years. 

So, even if having a shorter work week isn’t on your radar, this episode is jam-packed with ideas to help your business save time and have happier clients. 

Tune in to hear: 

• The practical steps her agency took to transition from a traditional five-day work model to a four-day work week.
• How they scrapped busywork, leveraged automation, and improved productivity without sacrificing client relationships.
• The impact of the four-day work week on employee morale and client satisfaction and how it has strengthened relationships.
• How Teylor and her team handle urgent client requests and busy seasons without compromising their four-day structure.
• Why transparency with clients is key when implementing shorter work weeks—and what to communicate that leads to better client relationships 

Listen in as Teylor offers insights to building a work-life balanced agency without sacrificing productivity or client satisfaction.

Show Links

Book Recommendation: Shorter: Work Better, Smarter, and Less

Tools Mentioned: Harvest, Basecamp

LinkedIn: Teylor Schiefelbein

Email: Teylor@ArmadaDigitalCo

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Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. 

Get the full show notes and more information here: https://audreyjoykwan.com/podcast/ep113

Podcast Edits by Lindsay Curtis