DiscoverThe Cash-Based Practice PodcastCBP 290: The Hidden Trend Costing You Patients — and How to Get Them Back
CBP 290: The Hidden Trend Costing You Patients — and How to Get Them Back

CBP 290: The Hidden Trend Costing You Patients — and How to Get Them Back

Update: 2025-11-22
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Description

As insurance companies steadily cut Out-of-Network benefits and reimbursement, many Cash-Based practices are really feeling the impact.

Patients who once received 40–50% back from self-claims suddenly get zero, and some respond with:
"I just can't afford this anymore. I need to use my insurance."

It's frustrating.
It feels out of your control.
And yes—this trend is growing nationwide.

But here's the part most practices NEVER realize:

You can win back a lot of these patients—if your follow-up strategy is airtight.

That's what this episode breaks down.

Before you do though, a quick announcement: I'm hiring at my clinic and could really use your help … If you know of any skilled manual therapists in Austin (or who might want to move to Austin), who would love to be paid really well to treat every patient 1-on-1 for a full hour, PLEASE forward this opportunity to them. You can click HERE to see the job post and apply.

What You'll Learn Today

  • Why insurance reimbursement is dropping for Out-of-Network claims

  • How to re-engage patients who left due to insurance changes

  • The exact follow-up script I use

  • The #1 mistake clinics make that destroys retentionHow to automate patient tracking so no one slips through the cracks

USEFUL INFORMATION:

Check out our course: Cash-Based Practice Freedom 2.0

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CBP 290: The Hidden Trend Costing You Patients — and How to Get Them Back

CBP 290: The Hidden Trend Costing You Patients — and How to Get Them Back

Dr. Jarod Carter