Emergencies don’t wait for office hours, and neither does Howard Jones. As the owner-operator of Healthy Home Environmental, he steps into flooded rooms and damp crawl spaces with a simple promise: fast response, straight talk, and work done the right way. We explore what that looks like behind the scenes—where planning, education, and trust separate real pros from rushed jobs.

Howard explains why there’s no such thing as an ironclad mold guarantee and why honest post-job testing is the only responsible way to talk about spore counts. He lays out the operational playbook that keeps clients calm and projects on track: staging materials ahead of time, moving quickly to prevent microbial growth, and staying personally involved on site. Instead of pouring money into ads, he invests in relationships with realtors, homeowners, and adjusters. That network, built over decades, powers a steady flow of referrals and five-star reviews without the hype.

We also get real about leadership and lifestyle. Hiring for punctuality and grit, Howard leads by example and isn’t afraid to crawl where the work demands. He shares why staying small by design helps maintain quality, how a single bad job can dent years of goodwill, and what it takes to keep boundaries when the phone never stops ringing. There’s heart here, too—family as inspiration, pride in a son’s successes, and the quiet discipline of showing up even when it’s hard.

If you care about building a service business that lasts, you’ll find practical lessons on reputation management, client education, moisture and mold best practices, and the power of doing the simple things well. Subscribe, share this with a fellow owner, and leave a quick review to help more listeners find stories that cut through the noise.

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

All the best!

Bill