A five-star review doesn’t happen by accident—it’s built on numbers, people, and promises you keep. We sit down with Dennis Koval of FixnCarolina Pro Handyman Service to unpack how a local home services company scales with profit discipline and a people-first mindset. From job-level cost tracking to a satisfaction guarantee that holds final payment until the client is truly happy, Dennis shares an operating system any service business can adapt.

We start with the real problem a pro handyman solves: all the small but critical tasks homeowners don’t know who to call for. Dennis explains why tracking materials, labor hours, and target gross profit per job is non-negotiable, and how quietly stacking $19.99 subscriptions can bleed cash if no one audits the tools. He walks through the playbook for clear communication—owning setbacks, explaining fixes, and leaving homes cleaner than they were found—so the only visible change is the improvement. That discipline turns one-time visits into repeat business and over eighty five-star reviews.

The conversation turns to culture. Dennis treats employees as the first customers, hiring for openness, friendliness, cleanliness, and attention to detail. He shows how that approach drives rapport with homeowners, fewer callbacks, and a calmer schedule. We also talk boundaries: setting work hours, planning vacations with coverage, and resisting the urge to reply from the beach. The quick-fire segment hits education, planning for the worst while hoping for the best, and drawing inspiration from family and local founders. We close with practical advice for owners: invest in your team, obsess over service, keep learning, and build peer circles that keep you out of the weeds.

Ready to turn small jobs into big wins? Listen now, subscribe for more conversations with builders and owners, and share the one change you’ll make this week. If this helped, leave a review so others can find the show.

Guest info: 

dennis@fixncarolina.com

https://www.facebook.com/fixncarolina/

Thanks for Listening. You may contact me or our team at https://billgilliland.biz/

All the best!
Bill

Thanks for listening. Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

All the best!

Bill