Create Remarkable Customer Experiences with Logan Lyles
Description
Logan Lyles is the Vice President of Customer Experience at Sweet Fish Media, a company that produces podcasts for the most innovative B2B brands in the world. In this episode, we learn about their strategy behind “content-based networking”. He shares what customers really want to experience when it comes to your organization, how to build trust, and the importance of celebrating the wins on your team as well as the people. We all know when it comes to guest experiences not everything will go right, this conversation with Logan will help you approach those situations to recover kindly and quickly.
Memorable quote: “Develop what you want to see then, share them, celebrate the wins, and celebrate the principle or mantra as much as you are celebrating the person.” (24:13 )
United States
