Elevating Exceptional Employee Experiences with Jeff Kober
Description
In this episode, I have a conversation with Jeff Kober, a premier thought-leader in best-of-Disney practices. His work at The Walt Disney Company led to his work of helping organizations all over the world be remarkable for every person that comes to their church or business. We dive into the tie between how great customer experiences are linked to how supported employees feel, the importance of his model titled, The Chain Reaction of Excellence, and what customers are really looking for when it comes to satisfactory experiences. If you want to gain trust with your employees and retain loyal customers through exceptional guest experiences, this conversation with Jeff provides insight and wisdom that will help you exceed expectations.
Memorable quote: “Great leaders don’t count shoes, great leaders walk in the shoes.” (24:40 )
United States
