Rachel Ricker and Angie Ward help architect and grow the remarkable guest experience culture at Life Church. In this episode, they share their wisdom for how to lead volunteers, especially when it comes to guest experience teams. We talk about the importance of reminding volunteers how crucial their role is in connecting with guests each week and the purpose behind continually celebrating the wins. This conversation is helpful for anyone whose job is to build connections with teams, guests, or staff members. Everyone wants to feel known regardless of the organization they work at or the team they are on, and Rachel and Angie’s wisdom will help you develop stronger volunteer teams as well as become better leaders.

Memorable quote: “Fill the gap with trust that we are both serving and chasing the same mission. We are serving something bigger than ourselves and our heart is to do that and go forward together.” (11:07 )