Differences Between Service & Maintenance

Update: 2023-03-22

Description

In this week's episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance calls. They share how a customer's expectations vary across types of calls and ways technicians can train, prepare and adapt to them accordingly.

Comments

In Channel

FORM with Dr. Kerry Webb

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Less Common Objections

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Silence Is Your Friend

2023-05-1735:22

Decision Bombs

2023-05-0338:51

Using Your Checklist

2023-04-2642:48

Lost In Translation

2023-04-0544:09

Differences Between Service & Maintenance

2023-03-2238:09

Handling Unreasonable Customers

2023-03-0844:41

Creating Additional Value

2023-02-2238:15

Price Sensitivity

2023-02-0844:40

The Picture Of Opportunity

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The 5 Keys To A Great Replacement Lead

2023-01-0439:28

The RE of PRESS PLAY

2022-12-0740:45

FEAR

2022-11-2343:58

Farewell to Loudermilk

2022-10-2626:51

Prescription Pyramid – Awareness & Stimulation

2022-09-1433:37

Fun With DISC Profiles

2022-08-3137:38

It's Getting Awkward

2022-08-0336:18

One Thing Leads To Another

2022-07-2037:53

Fun with Cognitive Bias

2022-07-0632:16

00:00

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Differences Between Service & Maintenance

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Differences Between Service & Maintenance

Differences Between Service & Maintenance