EP 67-The Business of Listening: Why Client Experience Is Your Secret Weapon
Description
In this episode I sat down with Stacy Andersen, founder of Remedy Design Firm, to explore why creating a standout client experience starts with something simple—but powerful: listening.
We talked about how Stacy transitioned from working in the interior design industry to launching her own firm in 2015, and how tuning in to what her clients truly needed became the foundation of everything she built. From the way she communicates with clients to how she designs spaces around their real lives, Stacy has made listening her business advantage—and it shows.
This conversation dives into the emotional side of client work, the role of communication in building trust, and how entrepreneurs can elevate their brand by putting people first. If you're someone who offers a service, leads a team, or just wants to create deeper impact with your work—this episode will show you how listening can become your secret weapon.
Chapters
00:00 The Journey to Entrepreneurship
11:14 Building a Unique Business Model
20:03 The Emotional Side of Home Design
28:40 Perseverance and Perspective in Business
31:41 The Turning Point: Finding Purpose in Business
39:21 Client-Centric Approach: Designing with Heart
49:58 Balancing Life and Work: The Entrepreneurial Journey
55:48 Defining Success: Peace of Mind and Purpose
United States
