Ep 91: The Agency Playbook for AI Powered Client Call Coaching
Update: 2025-12-24
Description
Summary:
In this solo episode, Sean Lang explains why most agencies are wasting valuable client intelligence by not transcribing and analyzing client calls. He walks through a practical system using AI transcription and a custom GPT to turn every client conversation into actionable coaching, churn prevention, and upsell opportunities.
Takeaways:
- Client calls contain churn and upsell signals most agencies ignore
- Transcripts create retained institutional knowledge
- AI can objectively coach account managers
- Leadership clarity matters more than perfect performance
- Weak calls erode trust faster than bad results
- Call analysis must be operationalized to matter
Get the Client Call Analyzer and 4 more powerful tools for free at:
The Agency Leverage Blueprint
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