Ep. 006: Malin Marker Persson on digitizing Denmark's largest unemployment insurance fund for academics
Jan speaks with Malin Marker Persson who's a Chief Digital Officer at Akademikernes A-kasse which is Denmark's largest unemployment insurance fund for academics.
Listen as Malin talks about successful examples of digital transformation that she implemented using LMS platform, AI chatbots, Speech analytics for contact centers, and much more. She’s also going to talk about how she organizes digital communication with over 250K members, and what's her advice to someone who is just thinking about digital transformation.