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Enterprise Digital Transformation Podcast
Ep. 013: Larissa Ameti on creating the perfect customer experience at Migros Bank

Ep. 013: Larissa Ameti on creating the perfect customer experience at Migros Bank
Update: 2022-03-29
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Larissa Ameti is the Head of Customer Experience at a major Swiss bank - Migros Bank.
In this episode, we'll talk about her view on automation with regards to customer experience, why is data democratization the key to successful customer experience and they're utilizing voice search.
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