Ep. 32 Catalyst for Change: how customer feedback drives business development
Description
How does customer feedback serve as a catalyst for new business initiatives?
Melina Dimoula gives an in-depth look at her role as a Business Development Manager by sharing examples of features she’s brought to market based on customer feedback.
She explains how being a part of the Global Business team is more than just responding to feedback. It’s about prioritisation, profitability analysis, and smart negotiation.
In this episode, Alex and Melina discuss:
- What goes into being a Business Development Manager
- Prioritising customer feedback for new Revolut features, like Bizum for customers in Spain
- The process behind deciding which features to bring to market
- Other recent features Melina’s team helped launch, such as cash deposits in the UK
- How to approach and deliver on large-scale projects
- Adapting strategies when unexpected challenges arise
- What made Melina decide to join Revolut and what she’s gained since working here
- How to build mutually beneficial partnerships in business
- Her view on compromise when it comes to deal-making
- Measuring your own success while driving change and business impact
United States
