In this episode, we take trust out of the “soft skill” bucket and put it into the measurable category where it belongs. You’ll hear how the ABI model (ability, benevolence, integrity) providing a reliable lens to assess trustworthiness, and why inventories like the Organisational Trust Inventory, the Behavioural Trust Inventory, and McAllister’s cognition- and affect-based scale give you practical tools to take a baseline pulse. We also connect trust to psychological safety as the everyday signal of whether people feel safe to speak up. Expect a lightweight framework you can apply immediately: a short pulse survey, spotting asymmetries, and committing to one visible action.

References:

1) An Integrative Model of Organizational Trust: https://doi.org/10.5465/amr.1995.9508080335

2) The Organizational Trust Inventory (OTI): Development and Validation: https://doi.org/10.4135/9781452243610.n15

3) Measuring trust in working relationships: The Behavioural Trust Inventory: https://webarchive.nla.gov.au/awa/20040916012254/http://pandora.nla.gov.au/pan/37069/20031216-0000/www.mbs.unimelb.edu.au/downloads/wp/WP_2003_14.pdf

4) Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations: https://www.jstor.org/stable/256727

Music Credit: Switch It Up, performed by Silent Partner, from the YouTube Studio Audio Library