In this episode, we connect trust directly to business results you can measure. Research shows that higher trust reduces turnover, strengthens engagement, and sharpens performance. You’ll hear why trust acts as an early-warning system for attrition, how fair process and transparency fuel employee commitment and innovation, and why teams with strong psychological safety outperform under pressure. We’ll also explore practical lenses for leaders, from spotting red flags in disclosure and meeting dynamics to linking trust scores with cycle time, retention, and quality on a simple Trust → Outcomes dashboard ensuring that trust becomes an operational capability.

References

1) Trust in leadership: Meta-analytic findings and implications for research and practice: https://doi.org/10.1037/0021-9010.87.4.611

2) Trust and team performance: A meta-analysis of main effects, moderators, and covariates: https://doi.org/10.1037/apl0000110

3) Psychological safety: A meta-analytic review and extension: https://doi.org/10.1111/peps.12183

4) Authentic leadership: Development and validation of a theory-based measure: https://doi.org/10.1177/0149206307308913

Music Credit: Switch It Up, performed by Silent Partner, from the YouTube Studio Audio Library