In this opening episode of the week, we reframe trust as an economic driver and a measurable capability. Backed by Stephen M. R. Covey’s insights and decades of organisational research, we explore why high-trust teams consistently outperform, how the ABI model (ability, benevolence, integrity) explains trust dynamics, and why psychological safety is the everyday expression of it. This week, expect a practical roadmap to measure, design, and scale trust; turning it into your organisation’s most overlooked yet powerful performance asset.

References:

1) The Speed of Trust: The One Thing That Changes Everything: https://www.goodreads.com/book/show/36076.The_Speed_of_Trust

2) Trust and team performance: A meta-analysis of main effects, moderators, and covariates: https://doi.org/10.1037/apl0000110

3) Trust in leadership: Meta-analytic findings and implications for research and practice: https://doi.org/10.1037/0021-9010.87.4.611

4) An Integrative Model of Organizational Trust: https://doi.org/10.5465/amr.1995.9508080335

5) AI at a Crossroads: Building Trust as the Path to Scale.

https://www.deloitte.com/au/en/Industries/consumer/analysis/trustworthy-artificial-intelligence.html

Music Credit: Switch It Up, performed by Silent Partner, from the YouTube Studio Audio Library