When silos each chase their own scoreboard, organisations slow down. In this episode, Vishal explores how just five well-chosen measures can align entire enterprises around outcomes that matter. These “Friday Five” metrics shift the conversation from “my team delivered” to “our system must improve,” melting silos into collective accountability.

References:

1) The Balanced Scorecard — Measures that Drive Performance: https://hbr.org/2005/07/the-balanced-scorecard-measures-that-drive-performance

2) Accelerate: Building and Scaling High Performing Technology Organizations: https://www.goodreads.com/book/show/35747076-accelerate

3) A Proof for the Queuing Formula: L = λW. Operations Research, 9(3), 383–387.

https://pubsonline.informs.org/doi/10.1287/opre.9.3.383

4) Putting the Service-Profit Chain to Work: https://hbr.org/2008/07/putting-the-service-profit-chain-to-work

5) Stop Trying to Delight Your Customers: https://hbr.org/2010/07/stop-trying-to-delight-your-customers

6) Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework: https://www.goodreads.com/book/show/40679042-project-to-product

Music Credit: Switch It Up, performed by Silent Partner, from the YouTube Studio Audio Library